User Terms

Terms and Conditions Effective Date: 01-01-2025 Last Updated: 01-08-2025 Welcome to ZipChat.in (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website, products, and services (collectively, the “Services”). By accessing or using ZipChat, you agree to be bound by these Terms. If you do not agree, please do not use our Services. 1. About ZipChat ZipChat is an AI-powered customer communication platform that helps businesses automate conversations on WhatsApp, Telegram, Instagram, Facebook Messenger, and other supported channels. Our services include chatbot automation, message management, integrations, and analytics tools. 2. Eligibility You must be at least 18 years old to use our Services. By registering, you confirm that you are legally capable of entering into a binding agreement. 3. Account Registration You must create an account to access most features. You are responsible for maintaining the confidentiality of your account credentials. You agree to provide accurate and complete information and to keep it updated. ZipChat is not responsible for any loss resulting from unauthorized access to your account. 4. Use of Services By using our Services, you agree: Not to use ZipChat for any illegal, fraudulent, or abusive purpose. Not to send spam, phishing, or unauthorized messages. Not to attempt to gain unauthorized access to our systems. To comply with all applicable laws, including data privacy and messaging platform policies (e.g., WhatsApp Business Policy). Violation of these terms may result in suspension or termination of your account. 5. Subscription and Payments ZipChat offers free and paid plans. Details of each plan are available on our website. Payments are processed securely via authorized payment gateways. All fees are non-refundable unless otherwise stated. ZipChat reserves the right to modify pricing or features with prior notice. 6. Third-Party Integrations Our Services may integrate with third-party platforms (e.g., WhatsApp, Meta, Telegram). You acknowledge that: Use of these third-party services is subject to their own terms and policies. ZipChat is not responsible for issues arising from third-party platform changes or restrictions. 7. Data Privacy Your data privacy is important to us. We collect and process data in accordance with our Privacy Policy. By using ZipChat, you consent to such collection and use of data. 8. Intellectual Property All content, software, branding, and materials on ZipChat are owned by or licensed to us. You are granted a limited, non-transferable license to use our Services solely for your business communication needs. You may not copy, modify, distribute, or create derivative works without our written permission. 9. Termination We may suspend or terminate your account if: You violate these Terms or applicable laws. We are required to do so by law or third-party platform policies. You may terminate your account at any time by contacting our support team. 10. Limitation of Liability To the maximum extent permitted by law, ZipChat shall not be liable for: Any indirect, incidental, or consequential damages. Loss of data, revenue, or business opportunities arising from your use of our Services. Our total liability will not exceed the amount you paid for the Services in the last 3 months. 11. Disclaimer ZipChat provides its Services “as is” and “as available” without warranties of any kind, express or implied. We do not guarantee uninterrupted service, error-free performance, or compatibility with all devices or networks. 12. Indemnification You agree to indemnify and hold harmless ZipChat, its affiliates, and employees from any claims, damages, or losses arising from: Your use of the Services, Violation of these Terms, or Violation of any rights of third parties. 13. Changes to Terms We may update these Terms periodically. Continued use of our Services after updates constitutes acceptance of the revised Terms. 14. Governing Law and Jurisdiction These Terms are governed by and construed in accordance with the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India. 15. Contact Information For questions or support, contact us at: 📧 support@zipchat.in 🌐 https://www.zipchat.in